Managed service as it should be!

Diacom are an all-encompassing Managed Service Provider in the areas of IT, Cybersecurity, Telecoms, AV and Cloud.  We pride ourselves on giving the service that the others promise.  Diacom’s service offering has grown over the years and we currently support everything from the server room to the desk and everything in between.

Diacom Managed Services

Through our range of Managed IT Services our goal is simply to enable you to make the best use of IT in your business within available budgets. Our approach means that we can undertake a full outsource of your IT, or work in a co-source capacity alongside your existing teams and service providers. Whether you’re looking for financial savings, service quality improvements or skills coverage, we’re confident that our services will exceed expectations in every area.

Service Desk

Whilst our Service Desk team are highly capable from a technical perspective they are also schooled in the softer side of service delivery, ensuring an empathetic approach to your user’s problems and providing a personalised service. Diacom’s Service Desk is a 24/7/365 manned operation delivered from our Operations Centre in Dublin.

Features

Enterprise-ready 24/7 service (delivered across a global customer base)

Extensive remote and on-site support

Highly skilled Service Desk engineers (Microsoft accredited as standard)

Third-party supplier interaction

Enterprise class IT Service Management system Kaseya which can be extended into your environment too

Robust and extensive Knowledge Management process

Evolving 1st line of Business support – our Service Desk is constantly learning to ensure we can address ever more at the first point of contact

Infrastructure and Network Management

No business underestimates the criticality of keeping their storage, servers and computer network up and running. An outage can prevent your entire business from operating, so it’s crucial that you safeguard your IT systems and applications. We provide a comprehensive Infrastructure Management service to maximise uptime and ensure your applications are optimially configured for performance.

We adopt a three-pronged approach to Infrastructure Management:

Support

In essence keeping the lights on and ensuring appropriate a technical resource is available 24/7 to address issues rapidly and prevent/reduce downtime.

Monitoring

Keeping a comprehensive eye on the availability, performance and health of your systems and applications. When issues occur, we identify and address them rapidly. Reports are generated monthly and analysed by our team to ensure developing trends are captured.

Management:

Configuration

Ensuring appropriate configuration of your infrastructure and adapting it as your requirements develop and change.

Optimisation

Continually assessing the configuration and performance of your systems and applications to ensure optimal performance and usability.

Administration

Assuming the role of the old-fashioned Systems Administrator. Undertaking frequent housekeeping routines to ensure that you’re getting the best from your systems and applications.

Service

24/7 service delivered by a team with extensive enterprise-level skills and experience

Comprehensive coverage encompassing the management of backups, end-point security and patch deployment

Strong knowledge and experience supporting and implementing infrastructure solutions

ITIL aligned support processes with a strong focus on Change Management

Broad range of technical capabilities and accreditations covering Microsoft, Citrix, VMWare, Dell EMC, Cisco, Apple, Linux, and many more

Service Management

Effective Service Management is at the core of the Diacom’s Managed IT Services portfolio. We believe passionately about building positive and enduring relationships with our customers. This is based on a foundation of excellent service quality supported by continuous improvement programs to deliver real benefits to our customers.

Our Approach

Our Service Account Management team are Service driven rather than Sales driven, which translates for our customers to a focus on delivering Service excellence rather than a purely sales orientated approach.

As with all our services our approach to Service Management is tailored to the specific requirements of our customers. It is typically based around regular Service Review meetings which form the basis for our service improvement discussions.

The Diacom service experience is underpinned by our Enterprise-class IT Service Management system which captures and provides the necessary business intelligence upon which we can make informed decisions to improve your systems and services. Because we work with customers of all shapes and sizes, we can also bring the experiences of similar organisations to help inform your business decisions. This might be from a business in the same sector, of a similar scale, or one that has overcome the same challenges that your business may be facing.

The Benefits

  • Tailored approach to Service Management to suit your business requirements
  • Informative monthly reporting demonstrating service performance
  • Continual Service Improvement Program
  • Shared experiences from other customers to help inform your business decisions
  • Strategic guidance to help define your IT roadmap

Get in touch

Diacom – the right choice for your IT, Networking, Security, Telecoms AV and Cloud business needs.

Our Clients

Betdaq
FMI
Irish Pride
Mater Private Hospital
Scouting Ireland

Head Office:

25 Western Parkway,

Business Centre,

Ballymount Road,

Dublin 12

T: +353 (0)1 409 8888

F: +353 (0)1 409 8889

E: info@diacom.ie

Cork Office:

Diacom CT,

Enterprise House,

Marina Commercial Park,

Cork.

T:+353 (0)21 431 5141

F: +353 (0)21 431 5143

E: info@diacom.ie

Contact sales today on (01) 419 5959 or email sales@diacom.ie

© Diacom 2018.